Hilton Knoxville

501 West Church Avenue, Knoxville, TN, United States, 37902-2591show map
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Highlights
8
FabulousBased on  88 reviews
Overview

The comfortable Hilton Knoxville Hotel is rated 4 stars and features 317 rooms for guests to stay in. The hotel was opened in 1981, offering accommodation in a 18-story building designed in the innovative style.

A short distance to a bus stop enables you to get to Dollywood and University of Tennessee in no time. Hilton Knoxville Hotel lies within a 10-minute walk from the center of Knoxville.

A zoo and a stadium are set close to the property.

Hilton Knoxville Hotel is around 25 minutes' drive from Mc Ghee Tyson airport.

Rooms

Hilton Knoxville Hotel welcomes guests to contemporary rooms appointed with a minibar, heating, cable TV with on-demand movies, multi-channel TV and coffee/tea makers. The rooms have a view over the mountain. Guests can make use of a bathtub, a roll in shower and a hairdryer.

Eat & Drink

Start your day with a complimentary breakfast served at the restaurant. The restaurant serves regional dishes. Guests can relax in the café bar serving relaxing drinks. The pancake house iCafe is located 150 meters from the property.

A full breakfast is served at affordable prices. 

Services

Hilton Knoxville Hotel also offers bicycles for rent.

Relax

The hotel spoils guests with a wellness area and a sauna along with such activities as lawn tennis and racquetball. Such fitness options as a gym and a fitness centre are available on site.

Internet

Wireless internet is available in the hotel rooms for free.

Guest Parking

Public parking is possible on site at USD 14 per day.

Year renovated:   2009.  Number of floors:   18.  Number of rooms:   320.

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Facilities
Free Wi-Fi

Free Wi-Fi in rooms

Parking

USD 14 per day

Luggage storage
24-hour services

Late check-in/ -out

24-hour reception

24-hour security

Food/ Drinks

Bar/ Lounge area

Coffee/Tea in lobby

Cafe

Snack bar

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor swimming pool

Spa and relaxation

Massage

Spa & wellness centre

Sports & Fitness

  • Fitness centre
  • Snowsports
  • Tennis court
  • Golf course
  • Racquetball

Services

  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Medical facilities service
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service

Dining

  • In-room breakfast
  • Restaurant with air conditioning
  • Cafe
  • Snack bar
  • Bar/ Lounge area
  • Coffee/Tea in lobby
  • Packed lunches
  • Special diet menus

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Children's buffet
  • Children's play area
  • Kids club

Spa & Leisure

  • Outdoor swimming pool
  • Sun terrace
  • Leisure/ TV room
  • Spa & wellness centre
  • Sauna
  • Massage

Room view

  • Mountain view
  • River view

Room features

  • Free Wi-Fi in rooms
  • Air conditioning
  • Individual heating
  • Connecting rooms
  • Wardrobe
  • Tea and coffee facilities
  • Turndown service
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bathtub
  • Shower
  • Hair dryer
  • Free toiletries

Self-catering

  • Kitchenette

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 2 yearsCotFREEExisting beddingFREEOne child3 - 4 yearsExisting beddingFREEExtra bedAll children5 - 16 yearsExtra bed
PetsPets are allowed on request.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • Restaurants
  • City landmarks
Tennessee Riverboat COTennessee Riverboat CO2000 ft
James White Fort AssnJames White Fort Assn2000 ft
Museum of East Tennessee HstryMuseum of East Tennessee Hstry400 ft
East Tennessee Historical SocEast Tennessee Historical Soc700 ft
Blount MansionBlount Mansion1400 ft
Knox County Parks and RecreationKnox County Parks and Recreation700 ft
World's Fair Park and FestivalWorld's Fair Park and Festival1000 ft
Civic Auditorium and ColiseumCivic Auditorium and Coliseum2700 ft
McGhee Tyson AirportMcGhee Tyson Airport700 ft
Market SquareMarket Square1200 ft PO Box 2263 Knoxville, TN 37902
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iCafeiCafe500 ft416 W. Clinch Ave
Tomato HeadTomato Head1000 ft12 Market Sq
Tupelo Honey CafeTupelo Honey Cafe800 ft1 Market Square
Cafe 4Cafe 4900 ft4 Market Sq
Pete's Coffee Shop RestaurantPete's Coffee Shop Restaurant700 ft540 Union Ave
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Electric WizardElectric Wizard4600 ft
Dana'sDana's2.1 mi
Hall of Fame and GamesHall of Fame and Games2.5 mi
Ramsey House PlantationRamsey House Plantation5.2 mi
Mabry Hazen HouseMabry Hazen House1.0 mi
Beck Cultural Exchange CtrBeck Cultural Exchange Ctr1.4 mi
Knoxville Recreation SuptKnoxville Recreation Supt5000 ft
Knoxville Recreation DeptKnoxville Recreation Dept5000 ft
Recreation Dept-Isabella TowerRecreation Dept-Isabella Tower5000 ft
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Getting around
Airports
Mc Ghee Tyson (TYS)11.3 mi
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Reviews
7.8
FabulousBased on  88  reviews
  • 9.6
    Exclusive

    Welcomed me and my pooch warmly and even gave her a biscuit!

    no wine openers in the room -sounds petty but I consider that basic , there were none in the hotel , only at the bar- yikes

  • 6.6
    Good

    Central location, rooms were nice

    Parking was a horrendous. Valets were rude and uncooperative, they should be reminded of how to treat customers with respect whether they park their cars or not. Parking garage was always difficult to navigate since it was not a Hilton property.

  • 5.4
    Guest rating

    Close to downtown, allowing you to walk to many shops, restaurants, and key elements. Nicely decorated considering the age of the building.

    Room service over priced for quality of food. They place water at the wet bar but then charge you $3.75 a bottle for water you can purchase at a local store for $.99-$1.50. There's No refrigerator or microwave, so can't have drinks without a cooler. There's a $13 per day parking fee, this is not listed on the hotel information. You do not have access to a luggage carrier unless you pay $20 to valet park, you have to park in the garage, use the elevator back to ground floor and then up sidewalk into the hotel. Room was not cleaned the 3 nights we stayed, towels were left in a bag on the door handle. Building vey old, pool extremely small and only 3 feet deep with old molded seat cushions on the chairs. We felt it was too dirty to sit and relax even in 95 degree weather. The restroom is so small the door hits the commode when open. Very disappointed considering the "Hilton" name.

  • 7.4
    Very good

    It was close to the downtown shops & restaurants.

    Didn't realize we'd have to pay for parking & walk from the parking garage to the hotel. It was a lot of walking for my mom. Also, our room did not have a refrigerator even though there was a spot for it. We expected a bit more with the name Hilton.

  • 4.6
    Guest rating

    the gap between the door of the room and the floor allows the light and the noise coming from the corridor (9th floor). It remind me a very cheap hostel (20$ or less), but I paid 150$. It is a shame in my opinion! I also found old dry cereal left over from the previous guest on the cabinet of the television.

  • 2.8
    Guest rating

    Rude staff and especially manager on duty

  • 5.4
    Guest rating

    We were there for only one night, so it was doable. The bed was comfortable. The room was clean.

    The thermostat in our room was all the way down as cool as it would go, and it was not cool enough. When we arrived and parked in the garage, it was $12! The attendant didn't tell us that it would be free if we checked in first. And...$3.50 for a bottle of water!!!!

  • 10.0
    Exclusive

    The bed was extremely comfortable and the room was stocked with extra pillows and an extra blanket. The service was excellent.

    I think parking should be free for guests. I understand that downtown parking lots are often utilized by commuters and they should be charged. Paying guests, however, should park for free.

  • 10.0
    Exclusive

    The front desk staff went above and beyond. Due to two weddings and a baseball tournament in town, they bumped our reservation to a higher level (but at the regular room rate) to get us out of the noise and party zone. This was unknown to us until we accessed the floor room & room given. They also gave us directions to nearby attractions within walking distance. We also loved having a Starbucks on sight.

    Noisy, crowded lobby due to baseball tournament and wedding guests. This made it impossible to quietly relax in the lobby/ at Starbucks with a cup of coffee. Also, concierge room too small to accommodate multiple guests and restaurant too noisy for quiet meal. We ended up taking meals off site.

  • 10.0
    Exclusive

    Great lobby bar with good food. Very close to night life.

  • 6.2
    Good

    I had booked a king room and at check in I wasn't told that they had switched us to a double queen because they had "sold out" of the king rooms. I found it odd that they had sold out of a room that I had reserved. When we walked in to the room and realized it was the wrong room, I called the front desk and they kept telling me that they had sold out but, I booked a room-a specific room! It took talking to three people to finally get to a manager. Even the manager said well we sold out of the kings. When I book a room in advance I expect to get the room I booked. There was no communication at check in of the change. Not a pleasant experience. The hotel itself was nice the staff however was not.

  • 9.6
    Exclusive

    The staff was wonderful! They were friendly and accommodating.

    I would have liked a rest room close to the pool.

  • 5.8
    Guest rating

    Dated

    Carpets in room very dirty

  • 10.0
    Exclusive

    Check-in and check-out was a breeze the staff were very friendly. Everything was clean and very nice.

    The only thing we did not like was that our room did not have a refrigerator.

  • 6.2
    Good

    Location

    I misunderstood the check in man over the area where the complimentary breakfast was served - the old girl on the 'paying' breakfast area - snapped when I said it was complimentary - I suggested it would be sorted out when we checked out - which it was - we paid for our breakfast.

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Highlights
8
FabulousBased on  88 reviews
Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 2 yearsCotFREEExisting beddingFREEOne child3 - 4 yearsExisting beddingFREEExtra bedAll children5 - 16 yearsExtra bed
PetsPets are allowed on request.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Mc Ghee Tyson (TYS)11.3 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
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Check-out
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Rooms and Guests
2Guests1room